International Payments
This feature is part of our Early Adopter Program. Core functionality is tested and reliable, but implementation and usability may still be evolving.
Charted now supports International Payments through our Payment Automation platform. This new capability enables you to pay vendors around the world directly from NetSuite with no additional integrations or complicated workflows. Once you're onboarded, sending an international payment follows the same process as domestic payments.
✅ How It Works: At a Glance
1
Verify Business Entity for International Payments
2
Link your verified funding source to your GL
3
Onboard your international vendor
4
Approve vendor’s payment method
5
Create a bill using your international account
6
Release the payment (same workflow as today)
7
Receive remittance emails and reporting
8
Update the Final Exchange Rate (FX-Only)
1) Business Entity Verification
Before you can send international payments, your business must complete a one-time Business Entity and Bank Verification process. Charted manages this process end-to-end on your behalf, although parts of the verification are performed by our licensed international payments partner, CorPay.
1a) Submit International Verification Documentation
Charted will send you a DocuSign form to gather all required information. The form must be signed by an authorized director of your organization (e.g., CFO).
You'll be asked to upload:
A bank statement from the last 3 months showing your business name, business address, and the routing/account numbers you intend to use
The business name on the bank statement must exactly match the Client Organization’s Complete Legal Name listed in the DocuSign form.
Please keep “Debit” selected as the settlement method, this is required for verification.
1b) Review Process (3-5 Business Days)
Allow 3-5 business days after the DocuSign is submitted for our partner to review your business information.
If additional documentation is required, Charted will notify you during this review period.
1c) ACH Test Debit (Microdeposit Verification)
Once your documentation passes review, you will receive a one-time ACH test debit from the bank account you provided.
The debit will appear from: ACH Originator ID: 2522304924 (Bank of America). If your organization uses debit blocks, please ensure this originating ID is whitelisted and your finance team is notified a test debit is incoming.
1d) Complete Verification
You may complete verification in one of two ways
Option 1: Fastest (Screenshot)
Send Charted a screenshot of the test debit showing: Amount, Date, Bank name, Routing + Account numbers
Once Charted verifies the screenshot, your account can move to final activation
Option 2: Standard (No Screenshot Needed)
If you prefer not to send a screenshot, simply wait three business days after the debit posts. Once the debit clears, Charted can proceed with the final activation step.
1e) Enable Charted Business Entity & Funding Source
Charted will confirm your Charted Customer Name and Charted Funding Source. Once received, Charted will enable international payments for your entity by end of next business day.
After this final step you are ready to proceed with International Payments.
You can always check whether a business entity and funding source is approved for International Payments by looking at the International verified tag on each page
2) Link Verified Funding Source
Once verified, link your funding source to a GL account within Charted. This follows the same steps as linking any other bank account for bill payments.
Note: If the funding source is already linked to a GL account, no action is needed and you can skip this step. Domestic and international payments can share the same setup. If it’s not linked yet, you’ll need to link it here.
3) Onboard International Vendors
International vendors must be onboarded through the Payee Onboarding flow in Charted.
The invite must be sent using an internationally verified business entity. Otherwise, international payment will not appear as an option.
Vendors may choose to receive payments in either USD or their local currency during onboarding. Please guide vendors on which currency your business prefers to use.
Note: International Payee onboarding is not compatible with Advanced Vendor Onboarding (AVO). All international vendors must use the Payee Onboarding flow in Charted.
4) Approve Payment Method
Review and approve the international payment method.
The payment method will be clearly labeled as an "International" type.
Ensure it is marked as the preferred payment method to use it for payments.
5) Create Bill Using International Account
When creating a bill, choose the GL account linked to your verified international funding source.
This ensures the payment routes correctly and that international options are available.
6) Release Payment
Once the bill is ready and the payment method is approved, you can release the payment using the same workflow you already use for ACH and check payments.
Payments will be labeled as International in your payment history.
No additional steps or logins are required.
7) Remittance Emails & Reporting
International Remittance emails will be sent to your vendor and business entity as usual.
Reporting and history views will include payment type indicators to distinguish between domestic and international transactions.
8) Update the Final Exchange Rate (FX-Only)
If you send an international payment where the bill currency differs from your bank account currency, the payment will include a foreign exchange (FX) conversion.
8a) Estimated FX Rate at Release
When reviewing payments in the Ready for Release table, Charted will display an estimated FX rate. Note: This is only an estimate. The final rate may vary slightly once the payment is booked.
8b) Final FX Rate Appears in Payments History
A few minutes after you release the payment, the final exchange rate will be added to the Payments History table.
8c) Update the Bill Payment Record in NetSuite
To ensure accurate accounting, you must update the Bill Payment record in NetSuite with the final FX rate once it appears. Charted will automate this in the future, but this step is currently required.
Important: For accounting best practices, international payments must be released within the same accounting period in which the Bill Payment was created. Otherwise, the payment will flow to the Not Ready for Release table.
Additional Notes & Tips
Only internationally verified entities can send international payments.
The invite to an international vendor must be sent from an internationally verified business entity, otherwise the vendor will not have an option to add an international payment method
To add a new vendor country, contact Charted with 2–4 weeks' notice.
We can support payment in 200+ countries using the SWIFT wire network.
If local rails are available to make the payment, it will be sent via the lowest-cost local option (e.g., SEPA, BACS). If no local option is available, the payment will default to a SWIFT wire.
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