# Resolving Not Ready for Release Issues
### Abstract
Payments may appear in the *Not Ready for Release* queue when they fail to meet specific requirements, such as missing a funding source or currency not supported. This queue provides administrators with visibility into problems that must be resolved before payments can be released. For example, if a vendor has not selected a preferred payment method, that issue will appear here for correction.
This article explains how to locate and resolve issues that cause payments to enter the *Not Ready for Release* queue.
### Accessing the Not Ready for Release Queue
Before resolving any issues, administrators need to locate the **Not Ready for Release** section within the payment release screen. This view surfaces all payee payments that failed automatic qualification due to a missing or incorrect configuration.
1. To access the **Not Ready for Release** queue, hover over **Charted**, then **AP Automation**, and click the **Home** tab:\
2. Next, click the **Release Payments** tab from the left sidebar menu, which will take you to the **Release Payee Payments** page:\
3. Once you’re on the **Release Payee Payments** screen, locate the **Not Ready for Release** queue:\
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4. Review all payments that aren't ready for release by referring to the **Reason** column. Here are some of the most common reasons and resolutions:
| Reason | Resolution |
| --------------------------------------------------------------------------------------------------------------------------- | ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| The vendor hasn't been onboarded into Charted Payments as a valid payee | Transactions will only flow to Charted for vendors that have been onboarded as a Payee. Follow the [import payee process](https://docs.charted.com/ap-automation/charted-configuration/payment-automation/importing-and-managing-payees-vendors) to invite your payee and add and approve a payment method. |
| The GL account on the bill payment is not linked to a funding source within Charted | To resolve this, please follow the steps [here ](https://docs.charted.com/ap-automation/charted-configuration/payment-automation/linking-bank-accounts-to-your-netsuite-gl-accounts)to link bank accounts. Then, void and re-create your bill payment. |
| The payee has not completed the invite to provide payment information or you have not approved the supplied payment method. | Review the Payee and re-send the invite to remind the Payee to complete their information or approve the payment method provided |
| The payment is over the maximum allowed amount. | Currently payments are limited to $500,000. If you need to pay a payee more than the maximum allowed amount, you can split into separate bill payments. |
| The payment is not in a supported currency | Payments Automation only supports US Dollar transactions. |
| ACH Payments not allowed | ACH Payments needs to be enabled on the business entity |
| No Preferred Payment Method | Set [preferred payment](https://docs.charted.com/ap-automation/charted-features/payment-automation/managing-preferred-payment-methods) method for the vendor |
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This concludes the process of resolving **Not Ready for Release** issues.
