Outsourced Check Processing

What is the expected timeline for outsourced checks to be mailed and delivered?

A check will be printed and mailed the same day provided the check payment is released in Charted prior to 4pm ET. Checks that are released after 4pm ET will be mailed the next business day.

Checks are mailed from Greenville, SC and typically take 3 - 9 business days to arrive depending on the speed of USPS first class mail and the location. There may be a significant delay in time between when a check is received and deposited.

There's no way for us to track delivery on check mailings today. You should check with your vendor first to determine whether the check has been received.

Can checks be sent with expedited postage options?

Not currently. The only option available today is USPS first class mail.

How can an outsourced check be cancelled?

If the check has already been released, we recommend the customer contact their bank to place a stop payment on the original check.

To re-issue void and re-issue the bill payment record in NetSuite and re-release the payment in Charted. The new check will have a different check number.

How can I use Outsourced Check Printing with Positive Pay?

After you release the payment in Charted, go to Payments History and export CSV. Filter on date released and payment status ('Check Released' or 'Check Success'). You may have to re-arrange the data to match your bank's positive pay file requirements. Once re-arranged follow the existing upload process with your bank account.

Why is the check number not showing up in the NetSuite Bill Payment record?

The check number will be assigned and populate the Bill Payment record after the payment has been released in Charted.

How can I preview the check format?

Go to Charted > Settings > Funding Sources. Click on Funding Source > Preview Check to preview what the check will look like with the check template

Can I see statuses like sent/delivered/cashed for check payments?

Charted provides a status indicating when the check has been printed ('Check Success') in Payments History Status. We do not currently provide “delivered” or “cashed” statuses in Charted. Your bank statement will reflect when a check is cashed.

When is my bank account debited an outsourced check payment?

The payment amount is withdrawn when the check is cashed (similar to checks you print in-house). Charted does not display a withdraw date for check payments, so your bank is the source of truth for when the funds leave your account.

How do I change the check number sequence after a funding source is created?

If you need to change the check number sequence for a funding source after it’s been created, contact Charted Support at [email protected]. Please include your customer name, NetSuite ID, the funding source name, and the check number you want to use next. We’ll guide you through the safest path forward based on your setup.