How can I cancel a pending ACH payment?

ACH Payments

If a payment is released by mistake, you have up to 1 minute to 'Cancel Selected' outstanding payments using the 'Release in Process' table found in the 'Release Payments' table.

If it's been longer than 1 minute and the payment (ACH Credit) hasn't settled yet (less than 4-5 business days) you should reach out to our team at [email protected] with the transaction ID to request a cancellation.