# Charted Email Handling

### FAQs

* [Why are emails not arriving at my vendor's inbox?](https://docs.charted.com/ap-automation/charted-faqs/charted-email-handling/why-are-emails-not-arriving-at-my-vendors-inbox) for outbound delivery issues from NetSuite.
* [When I click on the approve or reject buttons in an approval email, why does my browser open?](https://docs.charted.com/ap-automation/charted-faqs/charted-email-handling/when-i-click-on-the-approve-or-reject-buttons-in-an-approval-email-why-does-my-browser-open) for `mailto` link behavior in approval emails.

### Related topics

* [Configure Inbound Invoice Routing](https://docs.charted.com/ap-automation/charted-configuration/configure-inbound-invoice-routing) for inbound invoice email issues from NetSuite vendors.
* [Configuring the AWA Email-Capture Plug-In](https://docs.charted.com/ap-automation/charted-configuration/approval-automation/configuring-the-awa-email-capture-plug-in) if approval-by-email is not working.
* [Email Templates, Follow-Up Rules & Notification Copies](https://docs.charted.com/ap-automation/charted-configuration/approval-automation/email-templates-follow-up-rules-and-notification-copies) to control approval email content and recipients.