If you need to update the email address or password associated with your Charted account — whether due to employee turnover, a routine credential change, or regaining access to an account — follow the steps below.
Update your password
1
Navigate to your Charted login page
Go to app.charted.com for your production environment, or sandbox.app.charted.com for your sandbox environment.
2
Sign in to your account
Enter your current email address and password, then click Sign in to your account.
3
Open Account Settings
Once logged in, click the gear icon in the upper right corner of the page to open Settings.
4
Select Update Password
In the left sidebar under Charted Account, select Update Password.
5
Fill out the Update Password form
Enter your Current Password, your New Password, and confirm the new password in the Confirm New Password field.
6
Click Update Password
Your new password will be active immediately.
Update your email address
1
Navigate to your Charted login page
Go to app.charted.com for your production environment, or sandbox.app.charted.com for your sandbox environment.
2
Sign in to your account
Enter your current email address and password, then click Sign in to your account.
3
Open Account Settings
Once logged in, click the gear icon in the upper right corner of the page to open Settings.
4
Select Update Email
In the left sidebar under Charted Account, select Update Email.
5
Fill out the Update Email form
Enter your New email, confirm it in the Confirm new email field, and provide your Current Password to authorize the change.
6
Click Update Email
A verification email will be sent to the new address. You must click the link in that email to confirm and complete the update.
What if I don't know my current password?
On the login page, click the Forgot password? link. Enter the email address associated with your account and click Reset Password. A password reset link will be sent to that address.
Note: You must know the email address the account was created with in order to use the forgot password flow. If you do not have access to that email address — for example, due to employee turnover — please contact the Charted support desk at [email protected] for assistance regaining access to your account.
