> For the complete documentation index, see [llms.txt](https://docs.charted.com/ap-automation/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.charted.com/ap-automation/charted-faqs/platform/how-do-i-update-my-charted-username-or-password.md).

# How do I update my Charted username or password?

If you need to update the email address or password associated with your Charted account — whether due to employee turnover, a routine credential change, or regaining access to an account — follow the steps below.

## Update your password

{% stepper %}
{% step %}

### Navigate to your Charted login page

Go to `app.charted.com` for your production environment, or `sandbox.app.charted.com` for your sandbox environment.
{% endstep %}

{% step %}

### Sign in to your account

Enter your current email address and password, then click **Sign in to your account**.

<figure><img src="/files/SdqyMiWD4Xls9WMniqHz" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %}

### Open Account Settings

Once logged in, click the **gear icon** in the upper right corner of the page to open Settings.

<figure><img src="/files/aSPi3BmxEDfoC7AeoXhh" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %}

### Select Update Password

In the left sidebar under **Charted Account**, select **Update Password**.

<figure><img src="/files/Lfpixyf1B6JTmn3C3W0E" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %}

### Fill out the Update Password form

Enter your **Current Password**, your **New Password**, and confirm the new password in the **Confirm New Password** field.
{% endstep %}

{% step %}

### Click Update Password

Your new password will be active immediately.
{% endstep %}
{% endstepper %}

## Update your email address

{% stepper %}
{% step %}

### Navigate to your Charted login page

Go to `app.charted.com` for your production environment, or `sandbox.app.charted.com` for your sandbox environment.
{% endstep %}

{% step %}

### Sign in to your account

Enter your current email address and password, then click **Sign in to your account**.

<figure><img src="/files/pN9PjcShAHqi97pThIdF" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %}

### Open Account Settings

Once logged in, click the **gear icon** in the upper right corner of the page to open Settings.

<figure><img src="/files/tCmTYBZM7VMgMz1FnAJT" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %}

### Select Update Email

In the left sidebar under **Charted Account**, select **Update Email**.

<figure><img src="/files/KL4mrggMYJVK35xkMvPf" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %}

### Fill out the Update Email form

Enter your **New email**, confirm it in the **Confirm new email** field, and provide your **Current Password** to authorize the change.
{% endstep %}

{% step %}

### Click Update Email

A verification email will be sent to the new address. You must click the link in that email to confirm and complete the update.
{% endstep %}
{% endstepper %}

<details>

<summary>What if I don't know my current password?</summary>

On the login page, click the **Forgot password?** link. Enter the email address associated with your account and click **Reset Password**. A password reset link will be sent to that address.

<figure><img src="/files/0enMkjnw5EedtCipSqFe" alt=""><figcaption></figcaption></figure>

**Note:** You must know the email address the account was created with in order to use the forgot password flow. If you do not have access to that email address — for example, due to employee turnover — please contact the Charted support desk at <support@charted.com> for assistance regaining access to your account.

</details>


---

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