How do I switch back to the classic Charted user interface experience?

Starting on July 27, 2026, Charted is rolling out a redesigned user interface (UI) to all customers. The new experience features refreshed menus, a snappier interface, and a cleaner navigation layout that maximizes screen real estate, so you can stay focused on the task at hand instead of scrolling. It also lays the groundwork for several upcoming features in Invoice AI and Vendor Onboarding.

Hundreds of customers are already taking advantage of the new experience. Based on feedback from hundreds of users, we've refined the latest version to be better than ever, addressing all concerns raised.

How to switch back to the classic UI

For a limited time, users are allowed to opt-out of the new UI and return to the classic interface.

1. Navigate to Charted › AP Automation › Home
2. Click the arrows icon in the upper right of Charted. You'll be required to provide a reason before switching back. Please provide as much detail as possible, so our team can use this as feedback to improve the new experience. We'll try to get every issue resolved and make sure you're back up and running on the new experience as quickly as possible. If we have questions based on feedback, our team many reach out directly to your email.

How long can I remain on the classic UI?

Our goal is to have all customers using the latest experience in Q3 2026. It's critical that all feedback be provided so we can address any concerns and get you back up and running using the new experience. Based on feedback we will decide on an appropriate retirement date for the classic interface.

How to enable the new UI if I've switched back to the classic UI?

1. Navigate to Charted › AP Automation › Home
2. Click the Try the new Charted look button in the upper right of Charted.

I don't like the dark / light mode in the new UI, how do I switch?

Depending on your computer settings, the new UI will try to match your default browser preferences of using dark or light mode. If you would prefer to use light or dark mode, you can use our switcher in the upper right of the Charted interface:

Trying out the new UI in Sandbox

You can also try the new UI in your organization's Sandbox account. Before you do, the Charted SuiteApp must be updated to the latest version:

1. In NetSuite, go to SuiteApps as an Administrator.
2. Search for Charted.
3. Click Upgrade.