Deactivating Payees

Understand how payee deactivation affects payment release, list visibility, and reactivation.

What happens to pending payments when I deactivate a payee?

Any payments that have not been released yet move to Not Ready for Release.

They show the reason Payee Deactivated.

They stay there until you reactivate the payee or cancel the payments.

How do I deactivate or reactivate a payee?

Go to Payees > Edit Payees and you will see a deactivate/reactivate button. For more information with screenshots, refer to our feature guide.

Can I still create new payments for a deactivated payee?

Yes. New Bill Payments can still be created and land in Not Ready for Release queue.

Payments can be created but cannot be released until the payee is reactivated.

What happens to that are already in progress when I deactivate a payee?

Payments that have already been released continue to process and complete normally.

Deactivation only affects unreleased payments.

What happens when I reactivate a payee?

Any payments held due to deactivation automatically return to Ready for Release.

If you do not want those payments to go out, cancel them before reactivating the payee.

Does deactivating a payee affect their onboarding or banking setup?

No. A payee's onboarding status and banking information stay in place.

Reactivating restores payment capability without requiring onboarding again.

Can I still send or resend a banking invite to a deactivated payee?

Yes. Invite sending, resending, and invite status are not affected by deactivation.

Will I still be able to find deactivated payees?

Yes. The default Payees list shows Active payees only. To find deactivated payees, change the status filter to Inactive.

Can I reactivate a payee at any time?

Yes. You can deactivate and reactivate payees at any time.