> For the complete documentation index, see [llms.txt](https://docs.charted.com/ap-automation/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.charted.com/ap-automation/charted-faqs/invoice-ai/what-do-i-do-if-my-e-invoice-subscription-cannot-be-verified.md).

# What do I do if my E-Invoice Subscription cannot be verified?

## What do I do if my E-Invoice Subscription cannot be verified?

When you submit an E-Invoice Subscription, Charted reviews the information you provided against public VAT registries to confirm your entity’s identity. If the details cannot be confirmed, your subscription will remain in a **Not Verified** status and your Implementation Consultant will reach out with information on what needs to be corrected.

### Common Reasons a Subscription Cannot Be Verified

* **VAT number is invalid or contains a typo.** The VAT number must be an exact match to the number on file with the VAT registry and must be currently active. Even a single incorrect digit will prevent verification.
* **Legal Business Name does not match the VAT registration.** The name you provided must be consistent with the legal name registered with the VAT authority. Minor formatting differences — such as punctuation, abbreviations, or the placement of a suffix like “BV” or “NV” — are acceptable, but a significantly different name will require correction.
* **Registered Address cannot be matched to the VAT registration.** The address you provided must refer to the same physical location as your registered address. If the address appears different from what is on file, your Implementation Consultant will contact you to confirm whether the addresses are the same location.

### How to Correct and Resubmit Your Subscription

Once you have identified what needs to be updated, follow these steps to correct your subscription:

{% stepper %}
{% step %}

### Navigate to your E-Invoice Subscriptions

From the NetSuite navigation bar, open the **Charted** menu, hover over **AP Automation**, and select **Settings**. In the left sidebar, under the **Invoice AI** section, click **E-Invoice**.
{% endstep %}

{% step %}

### Open your subscription record

On the E-Invoice Subscriptions list, locate the subscription with a **Not Verified** status and click on it to open the record.
{% endstep %}

{% step %}

### Update the relevant fields

Make the necessary corrections to the field(s) identified by your Implementation Consultant.
{% endstep %}

{% step %}

### Resubmit the subscription

Once your changes are complete, click **Submit**. Your subscription will be requeued for review.
{% endstep %}
{% endstepper %}

After resubmission, Charted will re-verify your updated information. Verification is typically completed within 1 business day.

{% hint style="info" %}
If you are unsure which information needs to be corrected, or if you believe the details you originally provided are accurate, contact your Implementation Consultant before making changes. In some cases — for example, if your registered address is written in a different language than what appears in the VAT registry — no change may be required.
{% endhint %}


---

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