How do I process vendor credits with Invoice AI?

Invoice AI

When a vendor sends a credit memo, Invoice AI will scan the document and initially load the extracted data onto the standard Vendor Bill form — the same way it handles regular invoices. You won’t need to re-enter any of the information manually. Instead, a single action converts the bill into a vendor credit.

Steps

1. Open the Bills Inbox. Navigate to Charted › Automate › Bills. Select Bills Inbox in the sidebar.

2. Click into the scanned document. Invoice AI will automatically extract the relevant information from the PDF and load it onto the Vendor Bill form.

3. Select “Switch to Bill Credit”. In the header bar of the open document, click the Switch to Bill Credit option under the ellipsis(····) menu. The page will reload and all extracted data will automatically populate onto the Vendor Credit form (the exact name of this record may vary depending on your account configuration).

4. Review the populated fields. Confirm that the extracted values — such as vendor name, credit amount, and line items — are accurate.

5. Save the record. Once you’ve confirmed the details, click Save to create the vendor credit in NetSuite.

Note: Invoice AI does not automatically detect that an incoming document is a credit memo. The document will first appear as a Vendor Bill. Use the Switch to Bill Credit option in the header to convert it.