# Why are emails not arriving at my vendor's inbox? Charted products rely on NetSuite to send outbound emails. Advanced Vendor Onboarding form emails originating from NetSuite accounts without DKIM configured will be blocked, affecting the ability for emails to arrive at external inboxes. In order to send a vendor form, you must follow the steps to [configure DKIM in your NetSuite account](https://suiteanswers.custhelp.com/app/answers/detail/a_id/9428/~/domainkeys-identified-mail-\(dkim\)). --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.charted.com/ap-automation/charted-faqs/charted-email-handling/why-are-emails-not-arriving-at-my-vendors-inbox.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.