When I click on the approve or reject buttons in an approval email, why does my browser open?
Approval emails leverage "mailto" links embedded within the Approve and Reject buttons. Depending on your computer’s configuration, your browser may be set as the default application used to handle these links. Below are steps to adjust this setting in Windows 10 and Windows 11.
Windows 10
Search your computer for “Default apps.”
On the Default apps screen, choose your preferred mail client as the default Email app.
Windows 11
Search your computer for “Default apps.”
In Set a default for a file or link type, search for “mailto.”
Click to change the default to your preferred mail client.
Please contact your IT department for additional assistance with your company’s specific system configurations.
